E-signature isn't working abroad - My Gateway to Europe
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Client Support Guide

Your e-signature isn't working abroad — here's the fix

It happens to almost everyone. Your phone is connected, but Mobile-ID or Smart-ID refuses to work. The solution takes less than a minute.

Why does this happen?

Your Lithuanian e-signature (Mobile-ID) works through your Lithuanian SIM card. When you travel, your phone automatically connects to a local roaming partner network — but not all partners route the special SMS codes that Mobile-ID needs. Switching to a different available network almost always solves it.

How to fix it — 4 steps

These steps are for iPhone. Android users: go to Settings → Network & Internet → Mobile Network → Network operators → Search networks, then select manually.

4-step iPhone guide: Go to Mobile Service, tap Network Selection, turn off Automatic, select a suggested provider

Which network to select?

Try the networks listed below for your carrier. Start with the first one — if Mobile-ID still doesn't work after 1–2 minutes, try the next.

AU Australia
Tele2 Telstra, Optus Try Telstra first
Bite Optus, Telstra Try Optus first
Telia Telstra, Optus Try Telstra first
NZ New Zealand
Tele2 Spark NZ, One NZ Try Spark NZ first
Bite One NZ, Spark NZ Try One NZ first
Telia Spark NZ, One NZ Try Spark NZ first
GB United Kingdom
Tele2 EE, Vodafone, O2, Three Try EE first
Bite Vodafone, EE, O2, Three Try Vodafone first
Telia EE, O2, Vodafone, Three Try EE first
US United States
Tele2 T-Mobile, AT&T Try T-Mobile first
Bite T-Mobile, AT&T Try T-Mobile first
Telia T-Mobile, AT&T Try T-Mobile first
AE UAE (Dubai)
Tele2 Etisalat (e&), du Try Etisalat first
Bite Etisalat (e&), du Try Etisalat first
Telia Etisalat (e&), du Try Etisalat first
💡 Tip: After switching networks, wait 1–2 minutes before trying your e-signature again — your phone needs a moment to register on the new network. If none of the networks listed work, contact your carrier directly — partner networks can change, and they can advise on the current preferred option for your plan.

Check your carrier's official roaming partner list

Tele2 Lithuania
Roaming tariffs & partner networks →
Bite Lithuania
Roaming information & partners →
Telia Lithuania
International roaming guide →

Still not working?

If you've tried switching networks and your e-signature still isn't working, reach out to us. We'll help you find an alternative way to complete your documents while abroad.

Contact Baltic Capital Partners